We walk the talk when it comes to quality. Our approach to quality is backed by a compliance system that incorporates the Australian and New Zealand standards ISO 9001, ISO 14001 and AS/NSZ 4801 for quality, safety and environment. Here’s our certificate.
What is quality? It’s no drips, no marks, clean glass, clean fly screens and window sills. It’s a team who shows up when they say they will and keeps you updated on the progress, working with you to accommodate your needs. It’s being prepared before we show up on site, and cleaning up after ourselves when the job is done.
We offer a 100% customer satisfaction guarantee. If you believe a job hasn’t been performed to standard, we’ll fix it.
At McPherson Window Cleaning we like to breed our own talent. That’s why we look for great people first. The skill and craft of what we do can be taught, but a great attitude and friendly approach can’t. That’s why we start with finding the best people and create a culture of support and encouragement at McPherson Window Cleaning.
It’s rare for us to use subcontractors or outside help. When we do, they’re fit for McPherson. So you can trust that the people on site are working with your best interests in mind.
We’ve streamlined our service with a Fleetmatics system, which allows our team to log in to see scheduled jobs at any time. And we’ll keep making improvements like this in our effort to continue to provide Melbourne’s best quality window cleaning service.
Our Quality Policy forms part of our independently audited integrated compliance system. You can read a copy of this below or download a copy.
Our Quality Policy
McPherson Window Cleaning provides cost effective quality cleaning services including domestic, commercial and high-rise window cleaning, roof and gutter cleaning and pressure cleaning that comply with a Quality Assurance Management System based on the requirements of AS/NZS ISO 9001:2015.
All employees of McPherson Window Cleaning are responsible for the quality of their work and as such have the authority to prevent defective service from reaching the client by any suitable means.
We are committed to maintain our reputation for excellence by:
- Providing clients consistency in service delivery that is of high quality and conforms to contractual, legislative and other applicable requirements
- Implementing and maintaining a quality management system accredited to the requirements of ISO9001 standard.
We are committed to the process of continuous improvement and, for this purpose, we shall set meaningful objectives and targets and continually monitor our performance.