For facilities managers, maintaining clean windows is not just about aesthetics—it impacts building maintenance, tenant satisfaction, safety, and operational efficiency. Hiring a window cleaning service requires careful consideration to ensure compliance with safety regulations, quality assurance, and cost-effectiveness.

1. Safety and Compliance

Window cleaning involves working at heights, making safety and compliance a top priority. When hiring a window cleaning service, facilities managers should ensure that any window cleaning provider meets all Australian workplace safety standards and holds the necessary accreditations.

Key factors to check:

• WorkSafe Victoria & Safe Work Australia Compliance: Ensuring the cleaning company follows all height safety regulations.
• Certifications & Training: Look for accreditations such as:
  • IRATA (Industrial Rope Access Trade Association) Certification for high-rise window cleaning.
  • EWPA Yellow Card & High-Risk Work Licence for operating elevated work platforms (EWP).
  • Working at Heights Certification for staff working above two metres.
• Public Liability & Workers’ Compensation Insurance: A reputable company should carry at least $10 million in public liability insurance and comprehensive workers’ compensation coverage.
• Safe Work Method Statements (SWMS): A detailed document outlining how safety procedures are followed for each job, including risk assessments and mitigation strategies.

Failing to hire a properly certified and insured window cleaning company can result in liability issues, financial penalties, or safety incidents on-site.

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Hiring a window cleaning provider should have a strong track record in the industry, particularly for commercial and high-rise buildings. Key aspects to evaluate include:

2. Experience and Reputation

• Years of Experience: A company with at least five years in the industry is more likely to deliver consistent results.
• Client Portfolio: Experience cleaning offices, shopping centres, hospitals, hotels, apartment complexes, and industrial facilities indicates their ability to handle different requirements.
• Reviews and References: Check Google reviews, testimonials, and industry references to gauge their reputation.

A company with proven experience in managing complex cleaning jobs will be better equipped to handle your facility’s unique challenges. This is important when hiring a window cleaning service.

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3. Cleaning Methods and Equipment

Different buildings require specialised cleaning methods depending on height, glass type, and environmental exposure. Facilities managers should ensure the cleaning company uses the most effective and least disruptive approach.

Common window cleaning methods include:

• Water-Fed Pole Systems: Ideal for buildings up to four storeys, using filtered, deionised water for a streak-free finish.
• Rope Access (Abseiling): The safest and most efficient option for high-rise buildings, requiring IRATA-certified technicians.
• Elevated Work Platforms (Boom Lifts & Scissor Lifts): Used for medium-height buildings where rope access is impractical.
• Traditional Hand Cleaning: Required for heritage buildings, intricate glass structures, and delicate glass coatings.
• Glass Restoration Services: Includes hard water stain removal, mineral deposit treatment, and anti-graffiti coatings.

A professional provider should also use eco-friendly cleaning solutions to minimise environmental impact.

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4. Service Flexibility and Scheduling

Facilities managers must coordinate window cleaning around operational hours to avoid disruptions to tenants, employees, or customers. When selecting a provider, consider:

• Flexible Scheduling: Does the company offer early morning, after-hours, or weekend cleaning to minimise disruption?
• Customised Cleaning Plans: Can they provide one-off cleans, scheduled monthly maintenance, or seasonal deep cleans?
• Emergency Services: Do they offer urgent clean-ups after storms, construction, or vandalism?

A reliable company will work around your business needs, ensuring minimal downtime.

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5. Cost-Effectiveness and Value

While pricing is important, choosing a low-cost provider can result in subpar work, safety risks, or frequent re-cleaning costs. Facilities managers should consider:

• Transparent Pricing: Ensure the company provides an itemised quote with no hidden fees.
• Quality Guarantees: Some companies offer a streak-free or satisfaction guarantee, ensuring you get value for money.
• Long-Term Contracts vs. One-Off Pricing: Compare pricing models to see if scheduled services offer better value than single cleans.

A cost-effective window cleaning provider will balance price, quality, and reliability.

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How McPherson Window Cleaning Ensures Professional Service

Safety & Compliance

McPherson Window Cleaning adheres to WorkSafe Victoria regulations and industry-leading safety protocols. Our team is:

• Fully insured with $10 million in Public Liability coverage.
• Certified in rope access (IRATA), EWP operation (EWPA Yellow Card), and Working at Heights safety.
• Trained in risk assessment and Safe Work Method Statements (SWMS) to ensure all safety measures are in place.

Quality & Efficiency

We use the latest high-reach water-fed poles, rope access, and EWP platforms to clean windows quickly and effectively. Our team:

• Uses streak-free, eco-friendly cleaning solutions that enhance glass clarity.
• Inspects glass for damage, wear, and seal integrity during every clean.
• Delivers detailed service reports after each job, keeping facilities managers informed.

Working with Facilities Managers

We provide tailored cleaning schedules to suit operational needs, including:

• Early morning, after-hours, and weekend cleaning to prevent disruption.
• Customised maintenance plans for ongoing cleanliness.
• Real-time job updates and post-cleaning reports.
• Emergency window cleaning for storm damage, vandalism, or urgent maintenance.

We also assist with OHS audits and compliance paperwork, ensuring a seamless process.

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Why Facilities Managers Choose McPherson Window Cleaning

• Minimal Disruption: We work around business hours to avoid interfering with daily operations.
• Expertise Across All Sectors: We clean offices, retail centres, hospitals, industrial sites, and high-rise buildings.
• Proactive Maintenance Alerts: We notify facilities managers of any glass damage or maintenance concerns.
• Eco-Friendly & Safe Cleaning Practices: Using biodegradable, chemical-free solutions.
• Reliable, High-Quality Service: A proven track record with Melbourne’s top commercial properties.

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Hiring a Window Cleaning Service

Choosing the right window cleaning provider is about more than just clean glass—it’s about safety, efficiency, compliance, and long-term maintenance.

McPherson Window Cleaning takes the stress out of commercial window maintenance by offering:

• Customised service plans.
• Advanced safety and compliance measures.
• Reliable communication and dedicated support.
• Emergency response and specialised cleaning.

Looking for a trusted window cleaning partner? Contact McPherson Window Cleaning today to discuss your facility’s needs!