Safety is the foundation of everything McPherson Window Cleaning does. Working at height across Melbourne's commercial buildings presents risks that cannot be managed with good intentions alone, so we manage them with documented systems, certified people, and disciplined planning on every site.
For more than 20 years we have delivered high-access cleaning and building maintenance without compromising the safety of our employees, our clients, building occupants, or the public.
For the facilities managers, property managers, and building professionals who engage us, safety is not an abstract value. It is the difference between a compliant site and a WorkSafe Victoria notifiable incident, between a contractor who protects your duty-holder obligations and one who exposes you to them.
Our culture, our management systems, and every decision we make on site are built around a single principle: everyone goes home safely, every day.
Proof points:
- More than 20 years of high-access experience across Melbourne
- Fully documented safety management systems on every project
- IRATA-certified rope access capability in-house
- Independent, honest advice on every height safety decision
Working at Height, Done Right
SAFETY
FIRST
At McPherson’s we have a total commitment to the safety and health of our employees, and people affected by our work. There can be no compromise with safety. It is and always will be the responsibility of each and every one of us. We believe that all injuries and industry related injuries and diseases are preventable.
“Our work is never so urgent or important that we cannot take the time to do it safely.”
All persons directing the work of others at our workplaces and all employees are required to join and work together towards achieving and maintaining a high level of safety performance. OHS duties and activities may be delegated, but not the responsibilities.
The Management of the company and all employees are required by law under a “Duty of Care” to take care of all their health and safety, and that of their fellow workers to the extent of their capability. Each and every person is required to follow all safety rules, procedures and instructions, to report all hazards, injuries or ill health, and to ensure proper use of safety equipment.
Through effective safety systems and risk management strategies, we will work for our main OHS goals, which are:
We look for safer, healthier, more sustainable work practices in everything we do. McPherson Window Cleaning is committed to environmentally friendly window cleaning reducing our impact on the environment in which we work and operate.
We aim to do this by:
Reducing carbon emissions by being mindful of energy use during the day-to-day operations of the business
Using renewable energy wherever possible
Proactively dealing with waste and recycling where we can
Minimising water usage as well as other resources.
We’re an industry leader in sustainability.
We were one of the first window cleaning services in Melbourne to use purified water systems. These are better for the environment and now commonly used by window cleaners across the state.
“Our work is never so urgent or important that we cannot take the time to do it safely.”
All persons directing the work of others at our workplaces and all employees are required to join and work together towards achieving and maintaining a high level of safety performance. OHS duties and activities may be delegated, but not the responsibilities.
The Management of the company and all employees are required by law under a “Duty of Care” to take care of all their health and safety, and that of their fellow workers to the extent of their capability. Each and every person is required to follow all safety rules, procedures and instructions, to report all hazards, injuries or ill health, and to ensure proper use of safety equipment.
Through effective safety systems and risk management strategies, we will work for our main OHS goals, which are:
- To create and maintain a safe, healthy and productive workplace.
- To create and maintain continuous improvement strategies
- To ensure compliance with relevant legislation and statutory requirements, codes of practice and industry standards.
- We will establish measurable objectives and targets, monitor the performance of our OH&S Management System and review its effectiveness in meeting or exceeding the requirements of ISO 45001-2018 Occupational Health and Safety Systems.
We look for safer, healthier, more sustainable work practices in everything we do. McPherson Window Cleaning is committed to environmentally friendly window cleaning reducing our impact on the environment in which we work and operate.
We aim to do this by:
Reducing carbon emissions by being mindful of energy use during the day-to-day operations of the business
Using renewable energy wherever possible
Proactively dealing with waste and recycling where we can
Minimising water usage as well as other resources.
We’re an industry leader in sustainability.
We were one of the first window cleaning services in Melbourne to use purified water systems. These are better for the environment and now commonly used by window cleaners across the state.
OUR OCCUPATIONAL HEALTH & SAFETY POLICY
our occupational health & safety policy
Our commitment to safety and quality is backed by internationally recognised management systems, independently audited to prove they are actively implemented rather than simply written down. McPherson Window Cleaning maintains certification to ISO 45001 for Occupational Health and Safety, ISO 9001 for Quality Management, and ISO 14001 for Environmental Management. Together these standards govern how we operate across every project, from a routine window clean to a complex rope access facade programme.
Certification is only meaningful if it reflects daily practice. Our integrated management system includes documented procedures, work instructions, inspection programmes, training records, corrective action processes, equipment registers, and continual improvement initiatives. These systems are audited regularly by Equal Assurance, an independent certification body, giving facilities managers confidence that our compliance is verified by a third party rather than self-declared.
For property and building managers, this integration matters at procurement. When safety, quality, and environmental performance sit within a single audited framework, you are engaging a contractor whose obligations to you are structurally consistent rather than managed in silos.
Proof points:
ISO 45001 — Occupational Health and Safety Management
ISO 9001 — Quality Management
ISO 14001 — Environmental Management
Independently audited by Equal Assurance
ISO Accreditation and Integrated Compliance
ISO
CERTIFIED
Many organisations require detailed compliance documentation before a contractor can set foot on site, and a delay in producing it can hold up an entire programme of works. We understand this, and our documentation is prepared, maintained, and updated so it is ready when your procurement or WHS team requests it.
Depending on the requirements of the project, we can provide Safe Work Method Statements, site-specific Risk Assessments, Job Safety Analyses, Environmental Management Plans, Traffic and Pedestrian Management Plans, and Emergency Response and Rescue Plans. We also supply the credentialing records that prequalification demands: Certificates of Currency, equipment inspection and maintenance records, plant and equipment registers, worker competency records, training and qualification records, High Risk Work Licences, rope access certifications, height safety inspection reports, asset registers, and manufacturer certifications where applicable.
Our documentation is reviewed and updated regularly to reflect current legislation and evolving client requirements. For a facilities manager, that means the paperwork underpinning your site is a live, maintained record rather than a stale template pulled from a folder.
Documentation available on request:
- Safe Work Method Statements (SWMS) and Job Safety Analyses (JSA)
- Site-specific Risk Assessments and Environmental Management Plans
- Traffic, Pedestrian, and Emergency Response and Rescue Plans
- Certificates of Currency and insurance documentation
- Equipment registers, inspection records, and asset registers
- High Risk Work Licences, IRATA certifications, and competency records
If your prequalification system has a specific document checklist, send it to us and we will map our records against it before we mobilise.
Depending on the requirements of the project, we can provide Safe Work Method Statements, site-specific Risk Assessments, Job Safety Analyses, Environmental Management Plans, Traffic and Pedestrian Management Plans, and Emergency Response and Rescue Plans. We also supply the credentialing records that prequalification demands: Certificates of Currency, equipment inspection and maintenance records, plant and equipment registers, worker competency records, training and qualification records, High Risk Work Licences, rope access certifications, height safety inspection reports, asset registers, and manufacturer certifications where applicable.
Our documentation is reviewed and updated regularly to reflect current legislation and evolving client requirements. For a facilities manager, that means the paperwork underpinning your site is a live, maintained record rather than a stale template pulled from a folder.
Documentation available on request:
- Safe Work Method Statements (SWMS) and Job Safety Analyses (JSA)
- Site-specific Risk Assessments and Environmental Management Plans
- Traffic, Pedestrian, and Emergency Response and Rescue Plans
- Certificates of Currency and insurance documentation
- Equipment registers, inspection records, and asset registers
- High Risk Work Licences, IRATA certifications, and competency records
If your prequalification system has a specific document checklist, send it to us and we will map our records against it before we mobilise.
Compliance Documentation We Provide
DOCUMENTATION READY
McPherson Window Cleaning is experienced in meeting the compliance requirements of government agencies, commercial property managers, builders, facility managers, and major corporations. We know how contractor onboarding works because we have been through it repeatedly, across sectors with very different thresholds for what "compliant" means.
We maintain active registrations on the leading contractor management and prequalification platforms, so clients can verify our credentials independently before work commences.
Our documented management systems ensure we consistently meet client-specific requirements for safety, insurance, training, environmental management, and quality assurance. For facilities managers operating under their own audited procurement frameworks, this means engaging McPherson removes a layer of onboarding friction rather than adding to it.
Proof points:
- Registered on leading prequalification platforms (pending confirmation)
- Experienced across government, commercial, strata, and construction sectors
- Client-specific compliance requirements met and maintained
- Credentials independently verifiable before engagement
We can align our profile to your nominated platform so your verification is a formality, not a chase.
Prequalification and Contractor Management Systems
PREQUALIFIED
Specialised high-access work carries specialised risk, and our insurance coverage is structured to match the work we actually perform rather than a generic minimum. We maintain comprehensive Public Liability Insurance, Workers Compensation Insurance, Professional Indemnity cover where applicable, and Plant and Equipment Insurance.
Alongside our insurance, we hold and maintain all licences, registrations, and industry certifications relevant to our operations, including the High Risk Work Licences required for the plant and access methods we deploy. For a property manager, verifying that a contractor's insurance limits and licences match the scope of works is one of the most important checks in the engagement process, and we make that verification straightforward.
Coverage maintained:
- Public Liability Insurance (figure pending confirmation)
- Workers Compensation Insurance
- Professional Indemnity (where applicable)
- Plant and Equipment Insurance
Certificates of Currency and licence records are provided as part of our standard compliance pack.
Alongside our insurance, we hold and maintain all licences, registrations, and industry certifications relevant to our operations, including the High Risk Work Licences required for the plant and access methods we deploy. For a property manager, verifying that a contractor's insurance limits and licences match the scope of works is one of the most important checks in the engagement process, and we make that verification straightforward.
Coverage maintained:
- Public Liability Insurance (figure pending confirmation)
- Workers Compensation Insurance
- Professional Indemnity (where applicable)
- Plant and Equipment Insurance
Certificates of Currency and licence records are provided as part of our standard compliance pack.
Insurance and Licensing
FULLY INSURED
Working safely at height begins long before a technician clips onto a rope. It begins with height safety systems that are correctly designed, compliant with the relevant Australian Standards, and maintained through their service life. Our height safety specialists provide audits, compliance inspections, anchor testing and certification, static line inspections, roof access assessments, asset registers, and compliance reporting, alongside design advice, installation of compliant systems, and rectification of systems that fall short.
This is where independence matters most. If a system does not comply with the relevant Australian Standard or the manufacturer's requirements, we will not certify it. Facilities managers carry ongoing duty-holder obligations for the safety systems on their buildings, and a certificate issued on a non-compliant anchor point offers no protection: it creates liability. We would rather give you an honest report and a rectification path than a signature that exposes you.
For building managers responsible for essential safety measures and roof access compliance, an independent height safety audit is the starting point for a defensible maintenance programme. It tells you what you have, whether it complies, and what needs to be done, in writing.
Height safety services:
- Height safety audits and compliance inspections
- Anchor point and static line testing and certification
- Roof access assessments and asset registers
- Design, installation, and rectification of compliant systems
- Compliance reporting aligned to Australian Standards
If your anchor points or static lines are approaching their inspection due date, we can audit them and issue a compliant report before your obligation lapses.
Height Safety Systems: Audit, Design and Installation
HEIGHT SAFETY
Where rope access is the safest and most efficient way to reach a facade, our technicians use internationally recognised industrial rope access techniques rather than defaulting to costly and disruptive access equipment. Our rope access personnel are trained and certified under IRATA and SPRAT systems, and they undertake ongoing competency assessments and refresher training to maintain that certification.
The advantage for a facilities manager is both practical and financial. Rope access lets us safely reach complex structures, tight setbacks, and awkward facade geometry while reducing disruption to building occupants and, in many cases, eliminating the need for cranes, elevated work platforms, or scaffolding. That means fewer permits, less pedestrian management, and a smaller operational footprint on your site, without any reduction in the safety standard applied.
IRATA certification is not a one-time qualification. It is a graded, audited system that requires technicians to log supervised hours and requalify on a defined cycle, which is precisely why it is trusted across the sectors we serve. When you engage our rope access team, you are engaging technicians whose competence is externally verified and continuously maintained.
Rope access advantages:
- IRATA and SPRAT certified technicians
- Ongoing competency assessment and refresher training
- Safe access to complex and hard-to-reach structures
- Reduced disruption and lower access-equipment costs
For facades where a BMU or EWP is impractical, our rope access capability is often the safest and most cost-effective solution available.
The advantage for a facilities manager is both practical and financial. Rope access lets us safely reach complex structures, tight setbacks, and awkward facade geometry while reducing disruption to building occupants and, in many cases, eliminating the need for cranes, elevated work platforms, or scaffolding. That means fewer permits, less pedestrian management, and a smaller operational footprint on your site, without any reduction in the safety standard applied.
IRATA certification is not a one-time qualification. It is a graded, audited system that requires technicians to log supervised hours and requalify on a defined cycle, which is precisely why it is trusted across the sectors we serve. When you engage our rope access team, you are engaging technicians whose competence is externally verified and continuously maintained.
Rope access advantages:
- IRATA and SPRAT certified technicians
- Ongoing competency assessment and refresher training
- Safe access to complex and hard-to-reach structures
- Reduced disruption and lower access-equipment costs
For facades where a BMU or EWP is impractical, our rope access capability is often the safest and most cost-effective solution available.
Rope Access and IRATA Certification
IRATA CERTIFIED
Rope access and high-risk work are only as safe as the plan for when something goes wrong, and a rescue capability cannot be assembled after an incident. Every rope access and high-risk project we undertake is supported by documented rescue procedures prepared for that specific site.
Those procedures address site-specific rescue methods, suspension trauma management, communication protocols, coordination with emergency services, rescue equipment requirements, and the presence of competent rescue personnel. Suspension trauma in particular is a serious and time-critical risk in rope access work, which is why our technicians receive ongoing emergency response training and are equipped to respond immediately rather than waiting for external help to arrive.
For a facilities manager, a contractor's rescue planning is a question worth asking directly, because it separates operators who treat rope access seriously from those who do not. Our rescue plans are documented, rehearsed, and available for your review as part of the project safety package.
Emergency preparedness includes:
- Site-specific rescue methods and equipment
- Suspension trauma management protocols
- Communication and emergency services coordination
- Competent, trained rescue personnel on every high-risk job
Ask to see the rescue plan for your project during mobilisation; we will walk you through it.
Emergency and Rescue Planning
RESCUE READY
Safety is not a box we tick at the point of engagement. It is a culture we maintain through the systems that sit behind every job. Through our ISO-certified management systems we continually review policies and procedures, conduct internal and external audits, investigate incidents and near misses, implement corrective actions, invest in employee training, maintain industry-leading equipment, monitor legislative changes, and improve our systems through regular management reviews.
The most important expression of that culture is simple: every member of our team has the authority and the responsibility to stop work if an unsafe condition is identified. No job is so urgent that it overrides that principle. For a facilities manager, this is the cultural assurance behind the paperwork, the confidence that a technician on your building will halt an unsafe task rather than push through it to keep a schedule.
Continuous improvement also means we stay current with Victorian regulatory change, from WorkSafe Victoria guidance to updates in the Occupational Health and Safety Regulations and the Australian Standards that govern height safety and rope access. Engaging a contractor who monitors these changes protects your own duty-holder obligations over the life of the relationship.
Our improvement cycle:
- Internal and external audits and management reviews
- Incident and near-miss investigation with corrective action
- Ongoing employee training and equipment investment
- Active monitoring of legislative and standards changes
Stop-work authority sits with every member of our team, on every site, without exception.
The most important expression of that culture is simple: every member of our team has the authority and the responsibility to stop work if an unsafe condition is identified. No job is so urgent that it overrides that principle. For a facilities manager, this is the cultural assurance behind the paperwork, the confidence that a technician on your building will halt an unsafe task rather than push through it to keep a schedule.
Continuous improvement also means we stay current with Victorian regulatory change, from WorkSafe Victoria guidance to updates in the Occupational Health and Safety Regulations and the Australian Standards that govern height safety and rope access. Engaging a contractor who monitors these changes protects your own duty-holder obligations over the life of the relationship.
Our improvement cycle:
- Internal and external audits and management reviews
- Incident and near-miss investigation with corrective action
- Ongoing employee training and equipment investment
- Active monitoring of legislative and standards changes
Stop-work authority sits with every member of our team, on every site, without exception.
A Culture of Continuous Improvement
ALWAYS IMPROVING
When you engage McPherson Window Cleaning, you partner with a contractor committed to the highest standards of safety, quality, environmental responsibility, and professional compliance.
Our documented systems, certified people, and independent approach exist to protect your building, your occupants, and your own obligations as a duty holder.
Our goal is simple, and it drives every decision we make on site: everyone goes home safely, every day. To discuss your building's safety, compliance, or access requirements, or to request our compliance documentation, call our team today on 1300 30 15 40.
Our documented systems, certified people, and independent approach exist to protect your building, your occupants, and your own obligations as a duty holder.
Our goal is simple, and it drives every decision we make on site: everyone goes home safely, every day. To discuss your building's safety, compliance, or access requirements, or to request our compliance documentation, call our team today on 1300 30 15 40.
EVERYONE HOME SAFELY
Safety You Can Trust
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We engaged McPherson Window Cleaning to perform a full clean of our internal and external windows at our head office. The initial consultation ran smoothly and Matt displayed excellent knowledge around best practice, safety and cleaning methods.
The team were accommodating to our request for particular days of work and performed their duties efficiently to produce an excellent result. We were very happy and highly recommend the team.
Donna Wallace
The team at McPherson Window Cleaning have been cleaning the windows and gutters at our Aged Care Homes and Central Office since 2013. They are lovely people to work with and they provide their service in a highly professional manner. They are always very respectful to the residents in our Aged Care Homes too. McPherson Window Cleaning do a great job for us and the reports they provide us are a great resource.
I would happily recommend them.
Anne Metherell
Property Services
Qestbuild have used the window cleaning serves of Matt McPherson for many years and we have been constantly delighted with his friendly attitude and the competent and professional way in which he conducts his business. We heartily recommend the services of McPherson Window Cleaning to everyone looking for a trustworthy and highly skilled window cleaner.
Andrew Galbraith
Construction Manager
